Terms of Service

These Terms of Service (the “Terms”) are a binding agreement between you and cheaply (“cheaply,” “we,” “us,” or “our”) and govern your access to and use of the cheaply website, applications, phone numbers, and services (together, the “Service”). By creating an account, configuring your AI front desk, or otherwise using the Service, you agree to these Terms and to our Privacy Policy.

If you are entering into these Terms on behalf of a business, you represent that you are authorized to bind that business, and “you” refers to that business. If you do not agree to these Terms, do not use the Service.

cheaply is an AI-powered “front desk” for home-services businesses such as plumbers, HVAC technicians, and electricians. The Service answers incoming phone calls with a natural-voice AI assistant, sends text-message replies to missed or unanswered calls, asks qualifying questions, and books jobs into your calendar around the clock.

We work continually to answer and book as many calls as we can, but the Service is an automated assistant and not a guarantee. We do not warrant that every call will be answered, every message delivered, or every job correctly booked. Call handling depends on factors outside our control, including carrier networks, third-party AI providers, your own configuration, and the behavior of your callers.

To use most features you must create an account and provide accurate, current, and complete information, including a valid business phone number and a mobile number where we can reach you. You are responsible for keeping your account details and credentials confidential and for all activity that occurs under your account.

Notify us promptly at legal@cheaply.ai if you suspect any unauthorized use of your account. You must be at least 18 years old and legally able to enter into contracts to use the Service.

You agree to use the Service only for lawful business purposes and in compliance with these Terms. You will not:

• use the Service for any illegal, fraudulent, deceptive, or harassing purpose;
• send or facilitate unsolicited, spam, or unlawful calls or text messages;
• resell, sublicense, or provide the Service to third parties without our prior written permission;
• abuse, overload, or attempt to disrupt the phone, SMS, or other systems — including through auto-dialing, robocalling, or traffic pumping;
• reverse engineer, scrape, or attempt to gain unauthorized access to the Service; or
• use the Service to infringe or violate the rights of anyone else.

We may suspend or terminate access for conduct we reasonably believe violates this section or exposes us, our users, or others to harm or legal risk.

The Service places, answers, records, transcribes, and sends calls and text messages on your behalf. Laws governing call recording, monitoring, wiretapping, and SMS/telemarketing — including the U.S. Telephone Consumer Protection Act (TCPA) and the one- and two-party consent rules that vary by state and country — are complex and depend on where you and your callers are located.

You are solely responsible for determining which laws apply to your business and for obtaining any consents, providing any disclosures, and honoring any opt-out or do-not-call requests those laws require. cheaply provides tools and configurable disclosures to help, but we do not provide legal advice, and nothing in the Service or these Terms is a substitute for advice from your own qualified counsel. You are responsible for the content of the greetings, scripts, and messages you configure.

The Service is offered on monthly subscription plans (currently $97, $197, and $397 per month) that each include a set allotment of usage minutes. Usage beyond your included minutes is billed as metered overage at the per-minute rate for your plan.

Fees are charged in advance for each billing period, and your subscription automatically renews every month until cancelled. You authorize us and our payment processor to charge your payment method for all applicable fees, overages, and taxes. Prices are exclusive of taxes, which are your responsibility.

You may cancel at any time; cancellation takes effect at the end of the current billing period, and you keep access until then. Except where required by law, fees already paid are non-refundable, and we do not provide refunds or credits for partial billing periods, unused minutes, or downgrades.

The Service relies on third-party providers — including telephony and SMS carriers and AI/voice technology vendors — to function. Your use of the Service may be subject to those providers’ terms and policies, and their availability, performance, and pricing are outside our control. We are not responsible for the acts, omissions, outages, or content of third-party services, and we may change providers at any time. Any phone numbers provisioned through the Service are used under the applicable carrier’s terms and may be subject to portability and regulatory requirements.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. We do not warrant that the Service will be uninterrupted, secure, or error-free, that the AI will answer or book every call, that it will capture every detail accurately, or that it will prevent every missed lead. You are responsible for reviewing the jobs, messages, and information the Service produces before relying on them.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, cheaply AND ITS OWNERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR FOR ANY LOST PROFITS, LOST REVENUE, LOST JOBS OR LEADS, OR LOSS OF DATA OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. Some jurisdictions do not allow certain of these limitations, so some may not apply to you.

You agree to defend, indemnify, and hold harmless cheaply and its owners, employees, and suppliers from and against any claims, damages, liabilities, losses, and expenses (including reasonable legal fees) arising out of or related to:

• your use of the Service;
• your violation of these Terms or of any law, including call-recording, consent, and telemarketing laws;
• the greetings, scripts, messages, or other content you configure; and
• your handling of your customers’ data and communications.

You may stop using the Service and cancel your subscription at any time, as described in the Fees & billing section. We may suspend or terminate your access, with or without notice, if you breach these Terms, fail to pay, or if we reasonably believe your use creates risk or legal exposure for us, other users, or third parties.

Upon termination, your right to use the Service ends, and we may deactivate your account and phone numbers. Sections that by their nature should survive termination — including fees owed, disclaimers, limitation of liability, indemnification, and governing law — will survive.

We are continually improving the Service and may add, change, or remove features at any time. We may also update these Terms from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, provide additional notice. Changes are effective when posted. Your continued use of the Service after changes take effect means you accept the revised Terms; if you do not agree, stop using the Service and cancel your subscription.

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules. You and cheaply agree that the state and federal courts located in Delaware will have exclusive jurisdiction over any dispute not otherwise resolved, and you consent to venue there. Before filing any formal claim, you agree to first contact us at legal@cheaply.ai and to work with us in good faith to resolve the matter informally. Nothing in this section limits either party’s ability to seek injunctive relief for misuse of the Service or infringement of intellectual property.

Questions about these Terms? Reach our team at legal@cheaply.ai and we’ll be glad to help.